New top story on Hacker News: Don't use Digital Ocean (DO) for production

Don't use Digital Ocean (DO) for production
49 by vfulco2 | 22 comments on Hacker News.
TLDR; account locked out suddenly without any follow-up to my inquiries from customer service over 48+ hours. Sadly, I used to love DO for their balanced pricing, range of services, docs, online written material. I thought they were among the best of the best. Long story short, I've had an account with them for roughly 5+ years as I recall, good credit card on file, monthly bill around $20-50, US address. I use a few droplets to run dokku/docker containers for dev and 1 private Google Outline VPN endpoint, only for me. I only ssh into these from non-root and root should be turned off completely (but I'm only a hacker and not a F/T systems person). Not sure if it matters but I don't do anything nefarious on these droplets-- no webscraping, no botnet creation, no crypto mining. I don't know what else would be considered verboten!?! Try to log in with github, won't work and asks for email login. Try to login from there, and it asks for credit card info for "authorization" although the card is the one on file and being charged for so many years. No recourse, and what a crappy way to treat clients even if they are small potatoes in the grand scheme of things. Thankfully I am building a new MVP all on AWS and have my company prod there too running for 5 years. So I don't have to put up with unprofessional dealings and major risks of service interruption. Assume through no fault of your own that you could be shut out of everything. You have been warned.